Reference

Terms & Conditions For dpr189 Access

dpr189 Terms & Conditions set the rules for opening an account, entering the lobby and using DANA, OVO, GoPay or QRIS where local law permits.

Account eligibilityWallet verificationPolicy access
dpr189 Terms & Conditions For dpr189 Access
TERMS SUPPORT

Get Help With Account Clauses

A clear support path matters when a Terms & Conditions question affects your account. We can help you identify the relevant policy section, check whether phone verification is complete and explain which…

Policy questions Ask support chat to explain an account clause, an eligibility condition or a policy-change notice. We will direct you to the relevant Terms & Conditions wording and tell you which account detail may need attention.
Wallet status When DANA, OVO, GoPay or QRIS status does not match your account record, send the transaction reference through support chat. We can check the recorded status and explain the next verification step under our Terms & Conditions.
Access request If phone verification blocks account access, contact support from the same device path where possible. We will confirm the account step, explain any required identity detail and tell you whether access depends on local law.
ACCOUNT SAFEGUARDS

How We Apply These Conditions

Terms & Conditions work best when the account process is clear at each point. We apply the policy to login details, phone verification, wallet ownership, device sessions and requests to change personal…

Account data

We use the details attached to your account to process phone verification, respond to policy requests and match account activity with submitted wallet information. Keep your email and phone number current so a Terms & Conditions request can be handled accurately.

Cookie settings

Cookies can keep your session and policy preferences connected to the same browser. You can clear browser cookies, but doing so may sign you out and may require phone verification again before account access continues.

Login security

Your login details belong to you and must stay private. If you suspect another device has accessed the account, contact support chat promptly, change the relevant credential and ask us to check the session under the Terms & Conditions.

Record retention

We retain account and transaction records for the period needed to operate the account, resolve disputes and meet applicable obligations. A retention request can be sent through support chat, although some records may need to remain available.

Data changes

To request a correction, state which account field is wrong and provide the email or phone number linked to it. We may ask for phone verification before changing personal details covered by these Terms & Conditions.

Policy updates

When we change these Terms & Conditions, we will place the revised wording in the policy area and identify the effective date. Continuing account access after that date means the updated conditions apply where local law permits.

Terms & Conditions Questions

These Terms & Conditions answers focus on the account decisions you are most likely to make before access. We cover eligibility, personal data, wallet checks, device sessions and policy changes so you can find the right next step without searching through unrelated lobby content. For a case tied to your account, use support chat and include the relevant reference.

Open the Terms & Conditions page from the policy area before creating an account. The wording explains account access, phone verification, wallet checks, device sessions and policy changes. If a clause is unclear, contact support chat and ask us to identify the section that applies.

Yes. Account access and eligibility depends on local law. We may request phone verification or restrict an account when the relevant conditions are not met. Check the Terms & Conditions for your location before opening an account, because available access can vary by supported Indonesian region.

Those local wallet rails may be available where local law permits and after the account checks are complete. The wallet name shown in your account must match the transaction path. If a status is pending or mismatched, send the reference to support chat for a policy-based check.

You need to provide current account details and complete phone verification before account access. Keep the linked phone available during that step. Our Terms & Conditions also require you to protect login details and update information when it no longer matches your account.

A mobile browser and desktop browser follow the same Terms & Conditions, but a new device session can trigger another security check. Use your linked phone when prompted, and contact support chat if a legitimate session remains blocked after verification.

Send support chat the account field that needs correction and the email or phone number linked to your account. We may ask for phone verification before making the change. Our Terms & Conditions allow us to retain records needed for account and transaction matters.

We publish revised Terms & Conditions in the policy area and identify when the new wording takes effect. Read the change before continuing account access. Where local law permits, continued access after the effective date means the revised conditions apply to your account.